Acceptable use policy

Understanding how a design is attached to a garment you own, or one you are thinking about buying, so that you can wash it in a way that keeps it. That is the whole intended purpose.

You must not use anything this service produces:

• as a quality claim about a brand, retailer, manufacturer, seller or product, whether favourable or unfavourable;
• as evidence in a return, a refund request, a chargeback, a warranty claim, a trading standards report, a small claim or any other dispute about goods;
• as a public statement of fact — in a review, a marketplace listing, a social post, a video or a press enquiry — about a garment or about the people who made it;
• to state or imply that a garment has been tested, inspected, certified, graded or authenticated;
• to assert that a garment is counterfeit, misdescribed, mislabelled or of unsatisfactory quality;
• in any medical, legal, financial, safety, employment, credit, housing or judicial decision.

A reading from one photograph does not support any of those claims, and presenting it as though it does would mislead whoever receives it.

You must not:

• upload photographs of people, or anything you have no right to upload;
• upload unlawful, abusive or infringing material, or material that shows somebody else’s private information;
• attempt to break, overload, probe or circumvent the service, its rate limits or its authentication;
• scrape, resell, sublicense or white-label the service or its output;
• use automated systems to submit reads at volume outside a plan that permits it;
• share an account with people it was not bought for, or resell access to one;
• misrepresent the service to others, including implying it is an inspection or certification body;
• use the service if you are under 18.

Where we can, we will contact you first, explain the problem and give you a chance to put it right. Where a breach is serious, unlawful or ongoing, we may suspend or close the account immediately.

If we close an account for a breach we do not refund the remainder of the period. Otherwise the refund rules on the cancellation page apply as normal.

If you have seen output from this service used in a way this policy prohibits — in a listing, a review or a dispute — tell us at support@teeponyu.shop and we will act on it.