Terms of service

These terms are between you and the company that operates this service. The company’s registered details are published on the legal information page. In these terms “we”, “us” and “our” mean that company, and “you” means the person using the service.

By creating an account or using the service you accept these terms. If you do not accept them, do not use the service.

Nothing in these terms affects your statutory rights.

You must be 18 or over. We do not knowingly provide accounts to anyone younger, and we will close an account if we learn it belongs to a minor.

You are responsible for what happens under your account, including keeping your sign-in details to yourself. Tell us promptly if you think somebody else has access to it.

The service reads a photograph of a printed garment together with your description of how the print feels, and returns: which of five attachment methods it judges the design to use, the observations behind that judgement, the wash limits that follow from it, a range of wash cycles the print might last, and a list of the things it could not know.

It is an assessment made from a photograph and a description. It is not a test, an inspection, a laboratory analysis or a certification. Where the evidence does not support a judgement, the service says so and asks for a different photograph rather than naming a method.

Durability is always expressed as a range of wash cycles. We do not promise any specific number of washes, and no output of this service should be read as such a promise.

The reasoning, the limits of the service and the things it cannot know are set out in full in how the read is produced, which forms part of these terms.

These restrictions matter to us and we will enforce them. You must not use anything this service produces:

• as a quality claim about any brand, retailer, manufacturer or product, whether favourable or unfavourable;
• as evidence in a return, a refund request, a chargeback, a warranty claim, a trading standards complaint or any other dispute about goods;
• as a public statement of fact about a garment or the people who made it, including in reviews, listings, social posts or press;
• to represent that a garment has been tested, inspected, certified or verified;
• to make decisions in medical, legal, financial, safety, employment, credit, housing or judicial contexts.

A reading made from one photograph is not a basis for any of those, and presenting it as one would mislead the person on the other end of it. Further rules are in the acceptable use policy, which also forms part of these terms.

You keep ownership of the photographs and descriptions you upload. You give us permission to store and process them only to the extent needed to produce your reads, to keep them available in your account, and to keep the service running securely.

Your photographs and descriptions are not used to train any model, ours or anybody else’s.

You must have the right to upload what you upload. Do not upload photographs of other people, or anything you do not have permission to share. Retention periods and how to delete your content are set out in the privacy notice.

Three plans are available:

• Free — $0, with 50 allowance units each month.
• Press — $7 a month, or $67 a year, with 380 allowance units each month.
• Run — $22 a month, or $211 a year, with 1450 allowance units each month.

All prices are in US dollars and include VAT at 20%. The price you see is the amount charged.

About allowances:

• An allowance is a service allowance. It is not money, it is not stored value, it cannot be redeemed for cash and it cannot be transferred.
• Allowances reset at the start of each billing period. Unused allowance does not carry over.
• There is no way to buy additional allowance separately. If you run out, either wait for the reset or move to a plan with a larger one.

An allowance is a measure of service usage. It is not money, it is not stored value, it is not a payment instrument, it cannot be redeemed for cash and it cannot be transferred to another person or account.

Paid plans are subscriptions. They renew automatically at the end of each period at the price then shown on the pricing page, until cancelled. Monthly plans renew monthly and annual plans renew annually.

Payment is taken by our payment processor. We do not see or store your full card details. Charges appear on your statement as INKLAYER.

Before you subscribe we show you a summary screen with the plan, the price including VAT, the billing period, the renewal date and the cancellation route, and you have to confirm it. After you subscribe we email you a confirmation containing the same information on a durable medium.

We send a reminder before each renewal, as a separate email that contains only that reminder and is not combined with marketing.

If a payment fails we will tell you and may suspend the paid features until it succeeds. We will not simply close your account without telling you.

You can cancel at any time from the billing page inside your account. Cancelling takes the same number of steps as subscribing did, and there is no telephone call, no retention flow you have to argue your way through and no form to request. Access continues until the end of the period you have already paid for.

As a consumer you also have a statutory right to cancel a distance contract within 14 days. Because this is digital content and services supplied immediately, that right ends once supply has begun with your express request and your acknowledgement that you will lose the right. We ask for both as two separate, individually unticked boxes at checkout, we check both again on our servers before taking payment, and we repeat both in your confirmation email as a durable record.

If we did not give you that information, or you did not give those confirmations, the 14-day right stands and, if we failed to tell you about it at all, it is extended by twelve months.

The full procedure, including the statutory model cancellation form, is on the cancellation and refunds page.

The Digital Markets, Competition and Consumers Act 2024 introduces a set of subscription rules that are not yet in force. We have chosen to apply them now rather than waiting. This is early adoption on our part, not a description of a current legal requirement:

• a pre-contract information screen before any subscription is taken out;
• reminder notices before each renewal, sent as their own email rather than inside a marketing message;
• a 14-day cooling-off period at the start of a subscription;
• a further 14-day cooling-off period after a renewal that begins a new long-term commitment;
• an exit route that is as easy as signing up was, available from inside the account at any time.

We will supply the service with reasonable care and skill, and it will match the description given on this site and in how the read is produced. If it does not, you have statutory remedies under the Consumer Rights Act 2015, which may include having the problem put right or getting some or all of your money back.

We do not exclude or limit your statutory rights, and nothing in these terms should be read as attempting to. Nothing in these terms affects your statutory rights.

What we cannot promise is that every reading will be correct, because a reading is made from a photograph and a description rather than from the garment itself. The service is designed to decline rather than to guess, and to publish what it could not know. Please treat a reading as informed guidance about your own garment, and check it against the garment in front of you.

We aim to keep the service available, and we will give notice of planned maintenance where we can. Interruptions do happen, and where a paid feature is unavailable for a material period we will put that right, by credit or refund as appropriate.

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking this agreement or failing to use reasonable care and skill.

We do not exclude or limit our liability to you in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any matter under the Consumer Rights Act 2015 that may not be excluded.

We are not responsible for loss that was not foreseeable when this agreement was made, or for loss arising because output was used for one of the purposes listed in section 4, which the agreement expressly prohibits.

You can close your account at any time from the billing page. We may suspend or close an account that breaks these terms or the acceptable use policy, and we will tell you why and give you a chance to put it right unless the breach makes that inappropriate.

If we close your account other than for a breach by you, we will refund the unused portion of any period you have paid for.

We may change these terms. If a change materially affects you we will tell you by email at least 30 days before it takes effect, and you may cancel before then without penalty. Changes that only correct an error or reflect a change in law may take effect sooner where that is necessary.

These terms are governed by English law. If you are a consumer you also have the benefit of any mandatory protections in the law of the country where you live, and you may bring proceedings in the courts of that country.

We are not a member of any alternative dispute resolution scheme and we do not submit disputes to one. Please raise a complaint with us first; the route is on the legal information page.