Cancellation and refunds

Sign in, open Billing, and select Cancel subscription. It takes the same number of steps as subscribing did. There is no telephone call, no sequence of offers to decline and no form you have to request from us first.

Your subscription stops renewing immediately. You keep the paid features until the end of the period you have already paid for, and after that the account continues on the free plan unless you delete it.

If you cannot reach the billing page for any reason, email support@teeponyu.shop from the address on the account and we will cancel it for you.

As a consumer you have a statutory right to cancel a distance contract within 14 days of entering into it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This service is digital content and services supplied immediately. That right ends once supply has begun, but only where you expressly asked us to begin during the 14 days and acknowledged that you would lose the right by doing so.

At checkout we ask for those two things as two separate boxes. Neither is ticked for you:

• I ask you to begin supplying this subscription immediately, during the 14-day cancellation period.
• I understand that once supply has begun I will lose my right to cancel within 14 days.

Both are checked again on our servers before any payment is taken, and both are repeated word for word in your confirmation email so that you hold a durable record of what you agreed to.

If you did not tick both boxes, the 14-day right stands and you can cancel for a full refund within that period. If we never told you about the right at all, it is extended by twelve months from the end of the original period.

This is something we do voluntarily, ahead of rules that are not yet in force. When a renewal starts a new long-term commitment, a further 14-day cooling-off period runs from that renewal. Cancel inside it and we refund the renewal in full, less any usage in that period.

Our refund policy, in the order the situations actually happen:

• Cancelling within a cooling-off period that still applies: a full refund of that period’s payment, within 14 days of you telling us, by the same payment method you used.
• Charged after you cancelled: refunded in full, always. Tell us and we will not ask you to justify it.
• Charged twice, or charged the wrong amount: the difference refunded in full.
• A paid feature was unavailable for a material part of a period: we refund or credit the affected part of that period.
• An annual plan cancelled part way through: we do not refund the remainder as a matter of course, but write to us and tell us the circumstances. We would rather settle something fairly than have you feel trapped by it.

Refunds go back to the original payment method. Depending on your bank they take between three and ten working days to appear after we issue them.

Email us first at support@teeponyu.shop with the date and amount. We will look it up and reply within one working day, and if we got it wrong we will refund it without argument.

That is almost always faster than a chargeback, and it means the money reaches you rather than sitting in a dispute. Raising a dispute with your bank remains your right and we will not penalise you for it.

Cancelling stops the billing. Deleting the account removes it, together with your photographs and reads. Both are on the billing page, and deletion is described in the privacy notice.

You do not have to use this form — a clear statement by email is enough — but it is the statutory form and it is here if you want it. It is reproduced from Schedule 3, Part B of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

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